Policies and Terms

Please read these terms carefully, and print and keep a copy of them for your reference.

Privacy Policy – We do not store customer credit card details 

About Us

This website is owned and operated by:
Naturally Good Treats by SkyWolf, 32 Harrier Mill, Henlow, SG16 6BQ
Email: skywolfpetservices@gmail.com

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods; we will refund any payment made, and there will be no contract between us.

How to place order

Select the item(s) that you require from our website by clicking the 'Add to Basket' link shown for the item.
Items that you have selected can be reviewed at any time via the 'View Basket' link.
When you have completed your selections, click on the 'Checkout' link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
If you make a mistake during ordering, please contact us as soon as possible.
If you need to amend your order prior to placing it, you may do so on the shopping basket page. Remove items or amend quantities using the controls provided. You may need to refresh the contents of your basket for changes to take effect. If you really get stuck, please email us.

Delivery

There is a £3.99 flat delivery charge. All goods dispatched usually within 7 days and sent out via Royal Mail 1st Class.
If the goods are lost or damaged in transit, please let us know promptly.

Cancellation and returns

You have the right to cancel an order with us if you do so before the product has been shipped or within 14 days of placing the order.
We, as the seller, have the right to charge a 20% restocking fee. 

Returns are only accepted if the product is unopened. If there is evidence of fault in the product, a refund may be granted, at the discretion of the seller.

To return the product, the buyer must package and return the product to the following address at the cost of the buyer, along with the completed Cancellation Form to:
Naturally Good Treats by SkyWolf, 32 Harrier Mill, Henlow, SG16 6BQ

The seller will inform the buyer when the product is received and provide a refund in full (excluding shipping costs) if it is deemed that the claim is in accordance with this returns policy.

We reserve the right to refuse cancellation in respect of the following:

Goods that are made to the consumer's specifications or are clearly personalised.
Goods which are liable to deteriorate or expire rapidly.
Sealed goods which are not suitable for return due to health protection or Hygiene reasons, if they become unsealed after delivery.
Netted products which can be contaminated if the package has been opened.

If you cancel, you must return to us any goods that have already been dispatched at your own expense within 14 days of cancellation. We will reimburse all payments within 14 days of cancellation. Where the contract is for the supply of goods, and these have already been dispatched, we will reimburse all payments within 14 days of receiving them back from you (or you supplying evidence that you have sent them).

If you fail to return the goods, we reserve the right to collect them and charge you the direct cost of collection.

Subject to the conditions below, we will refund the price of the goods and original delivery costs in full. However, we reserve the right to refund only standard delivery charges if you choose a more expensive delivery method.

Please take care of the goods and any packaging. If their value is diminished by any amount as a result of handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods (particularly if it goes beyond the sort of handling that might reasonably be allowed in a shop) we reserve the right to deduct that amount from the refund, up to the value of the purchase price.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

Faulty goods

If there is a problem with the goods, please contact us. We have a legal obligation to supply goods that are in conformity with the contract and we will deal with the matter in accordance with your legal rights.